Lisa has been committed to public service in Wake County for her entire career. Beginning in 1993 as a law enforcement officer, she served the entire community. Then, after twelve years, she decided to follow her heart and focus exclusively on quality rehab and nursing care. Since then Lisa has been responsible for the management and operation of senior care facilities. Today, as our Executive Director, she brings a wealth of knowledge, experience and heartfelt commitment to improving the lives of those we care for. As she explains, “It’s an honor for me assist our patients and residents in meeting their goals; whether that’s returning home as soon as possible after short term rehab, or, if they choose long term care, providing them with a sense of home and a quality of life they deserve, and their families will be proud of.”
Shannan Kornegay, RN Director of Nursing
Shannan Kornegay, RN, holds a Bachelor of Science in Nursing from UNC-Chapel Hill. Shannan believes that helping families overcome the anxiety associated with coming to a rehab and healthcare facility is key to a successful stay. That is why she greets new admissions by saying: “I promise we’ll do all we can to help you feel comfortable and make your stay successful.” As she explains, “Maybe it’s the warm personal interest we take, or maybe it’s our clinical skills. But it doesn’t take long for the people we care for to develop a whole new appreciation for the meaning of quality care – and we’re thrilled that we’re able to improve the quality of life for so many people.”
Linda Furman-Nobles, COTA/L Rehabilitation Director
When families ask Linda what is most important to achieving a successful rehab, she says it’s two things, “First and foremost, the patient must make a real commitment to participate in the process. More than fifty percent of a successful rehab is achieved simply by showing up.” The next advice she gives is to create a culture that encourages patients to establish a personal relationship with their therapists. “We understand that each patient progresses at his or her own pace. So we insist that all therapists know and respect each patient’s individual needs and capabilities. That’s why all of our therapists are Hillcrest employees, specially trained and striving to ensure that every one of their patients is satisfied; not only with the outcome of their care, but with every aspect of the rehab experience.
Paige Hickman Admissions Director
Paige likes to help people. And that’s just what she’s been doing here at Hillcrest since 2011. A Raleigh resident for over 45 years, she’s easy-going, knowledgeable, a great listener and a straight-talker. So when it comes to helping people make difficult decisions, she couldn’t be better equipped. An expert on senior care in Raleigh, she understands what families need to know, while being sensitive to their preferences and concerns.
Oba Goodson Dining Services Director
With a degree in Culinary Arts and twenty years experience in fine dining for hotels and country clubs, Oba delivers an exceptional dining experience for our residents. Passionate about food, he believes everyone should be able to enjoy their dining experience. This is why he strives to offer exceptional variety and choices at every meal. He takes special pride in using the finest quality ingredients, offering a robust choice of delicious food, and then adding to the enjoyment with an exciting visual presentation. As he explains, “I know the people I’m cooking for personally. I meet with each person when they arrive to learn about their tastes and preferences. Then I do everything possible to never let them down, so they can enjoy every meal we serve them.”
Keturah Beckham, MSW Director of Social Work
Keturah brings a uniquely personal perspective to helping families to make decisions about moving through the various levels of care as their loved one’s condition changes. While most social services professionals focus simply on informing families of the options available to them, Keturah goes one important step further. She provides families with guidance on how to “process” that information so they can make better decisions. As she explains, “I myself have been dealing with many of the same issues for my elderly father. I have a special empathy for families dealing with these challenges. More than just professional advice, I can share personal insights about how to successfully cope with making the tough decisions involved in this difficult time for families.” Keturah holds a Bachelor of Social Work from Meredith College; she later earned her Master of Social Work at NC State University. She teaches a course on Aging at NCSU, and she oversees Social Work student interns, both at the BS and MSW level.
Tangela Bittle, NCCAP Activities Director
Our Activities program is a vital part of life here at Hillcrest Raleigh. Tangela is specially trained as a recreation professional. Her extensive experience providing therapeutic recreation programs is ideally suited to develop and manage a program designed to keep our residents active. As she explains, “Activities should be fun and make people happy. That’s why we create an individualized program for each resident based on his or her interests and capabilities. By personalizing their program, we’re able to introduce new and innovative ways for each resident to enjoy a fuller, better quality of life; they get to do more of the things they’ve always enjoyed.”
Colleen Forbes, RN Staff Development Coordinator
Staff Development Coordinator Colleen believes that helping staff to understand and fully embrace Hillcrest’s values and beliefs is a key responsibility of her job. After all, she started here at Hillcrest as a part–time CNA in 2010. Then, with the benefit of Hillcrest’s support, pursued her BSN at UNC Chapel Hill and served as a full-time Registered Nurse before leaving for a stint at Duke Hospital. Now, as she says, “I’m thrilled to be back! I was very lucky to experience the Hillcrest culture and its Elegant Care early in my career. I know how much that experience contributed to my life and to the lives of those I’ve cared for. Now, I want to help ensure that all our staff complies with those standards so everyone we care for can enjoy all the benefits of Elegant Care.”
Phil Terry Maintenance Director
Phil brings a unique and useful background to his role here at Hillcrest Raleigh. A trained draftsman and digital imagining professional, as well as expert craftsman, he has an exceptional “eye” for keeping Hillcrest Raleigh’s physical plant at its very best, both how it looks and how it functions operationally. As he says, “I’m proud of this beautiful building and my staff and I work every day to make sure it’s the best it can be. After all, this is a Hillcrest facility, and we have a long tradition of providing the best senior care environments in the Triangle area.”